When it comes to navigating the fast-changing world of AI, rigid plans fall short, what you need is a dynamic, expert team that moves with you. Team-as-a-Service (TaaS) brings together top talent across disciplines (AI, design, governance, change management, and more) to act as a unified force, solving complex problems with agility and precision. More than just delivering results, TaaS empowers your internal teams through collaboration and knowledge transfer, transforming every project into a launchpad for lasting innovation.

One of our clients, Reacfin developed a specialized chatbot to automate the analysis of regulatory changes in the financial sector, significantly reducing the manual workload for consultants. By comparing versions of complex regulations and assessing their impact on clients based on their specific sectors, the chatbot enhances productivity and delivers tailored, high-value insights. This project demonstrated that domain-specific AI tools can outperform generic solutions, with future improvements aiming to boost transparency and usability.

Touring launched the TourAssist project to enhance call center efficiency and customer service through a collaborative human-AI system that automates administrative tasks. The AI chatbot helps operators quickly retrieve coverage details, allowing them to focus more on empathetic customer support and easing the onboarding of new staff during peak periods. This innovation improves call resolution times, strengthens training processes, and sets the stage for future enhancements like sentiment analysis to further optimize customer interactions.

While generic chatbots like ChatGPT or Microsoft Copilot are useful for general tasks, they often fall short when it comes to handling sensitive data, integrating with internal systems, or supporting complex workflows. B12 Consulting builds fully custom AI assistants tailored to a company’s specific needs—offering better data access, security, and task automation. For businesses with unique requirements, a custom chatbot can deliver significantly more value than an off-the-shelf solution.

The future of sustainable agentic AI lies not in automation but in forming a true cognitive alliance between humans and technology. Akgents, or actor-agents, are an implementation of the AI Transformation through hybrid human-AI teams. This model simplifies AI systems by creating logical entities that maintain their own state, perform actions, and interact with other team members, forming the foundation for robust, scalable and sustainable AI frameworks. Inspired by the Actor Model, the Akgent approach focuses on teams that seamlessly integrate humans and AI, offering greater flexibility, scalability, and resilience for AI-driven applications.

Traditional digital transformation strategies fail to capture AI's true potential because AI is not just a tool but an intelligent assistant that works alongside humans, requiring a fundamental shift in how organizations integrate technology. While monolithic AI models have dominated investments, they pose significant challenges in sustainability, control, and efficiency, making multi-agent AI systems—where specialized AI and human agents collaborate—a more effective and resilient alternative.

With the EU AI Act coming into force in 2025, AI training is no longer optional. Companies are now expected to take greater responsibility AI literacy is becoming a key lever to harness the full potential of AI, mitigate risks, and build trust with stakeholders.

The Start IA Flanders program is a unique opportunity for companies of all sizes to explore the integration of artificial intelligence in their operations and harness AI's potential.

Tremplin IA, part of the DigitalWallonia4.ai program, offers strategic support to businesses in Wallonia to transition to AI, with B12 Consulting guiding them through the process to harness AI's potential for efficiency and innovation.

The "Start IA" program in Wallonia offers support to companies of all sizes in integrating artificial intelligence, with B12 Consulting as an accredited expert, helping them harness AI's potential for efficiency, innovation, and profitability.

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We are excited to share that we are once again contributing to AI Week with a series of sessions, events, and thought-provoking presentations. As a key player in the AI community, B12 is dedicated to supporting discussions that will shape the future of AI technology.

Join B12 Consulting’s expert partners for an exclusive session on overcoming the challenges of scaling AI from experimentation to real-world deployment, and learn how to drive AI transformation for measurable business impact.

In 2023, B12 launched the STEM4Her program to address gender diversity in STEM fields, focusing on high school girls, offering support, role models, and resources, with the goal of reducing gender bias and increasing female participation in STEM studies and careers.

Did you know that companies working with diverse teams are 36% more profitable?